Return & Refund Policy

Antavia’s Elegant Boutique

At Antavia’s Elegant Boutique, customer satisfaction is important to us. We want you to feel confident when shopping with our boutique. Because we work with third-party suppliers to fulfill and ship some of our products, our return and refund process may differ from that of a traditional retail store. Please review our policy carefully before placing your order.

Returns

We accept eligible return requests within 14 days of delivery. To qualify for a return, merchandise must be:

• Unworn, unused, and unwashed
• In its original condition and packaging
• Free from stains, odors, makeup, deodorant, or signs of wear
• Returned with all original tags attached, when applicable

Please contact Antavia’s Elegant Boutique before returning any merchandise. Do not send a return directly to the address shown on the original shipping package unless instructed to do so. Because some products are shipped directly from our suppliers, the appropriate return address may be different.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Non-Returnable Items

For health, hygiene, and safety reasons, certain merchandise may be considered final sale and cannot be returned or exchanged. This may include:

• Earrings and certain jewelry
• Undergarments, lingerie, and intimate apparel
• Swimwear
• Beauty or personal-care products
• Clearance or final-sale merchandise
• Gift cards
• Customized or personalized merchandise

Additional products may be marked Final Sale on their individual product pages.

Exchanges

If you need a different size, color, or style, please contact us within 14 days of delivery. Exchanges are subject to product availability.

Because inventory is managed through our suppliers, we cannot guarantee that the requested replacement will remain available. If an exchange cannot be completed, we will provide the available options based on your order.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives. If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and preferably within 48 hours of delivery.

Please include your:

• Full name
• Order number
• Description of the issue
• Clear photographs of the item and, when applicable, the packaging

Once we review your request, we will provide instructions for resolving the issue.

Refunds

Once an approved return has been received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method used for the purchase. Please allow approximately 5–10 business days after a refund is processed for it to appear on your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are generally non-refundable unless the refund is due to an error by Antavia’s Elegant Boutique or one of our fulfillment partners.

Order Cancellations

Because orders may be submitted to our suppliers shortly after they are placed, cancellations are not guaranteed.

If you need to cancel or modify an order, please contact us as soon as possible. If your order has already entered processing or has been shipped, it may no longer be eligible for cancellation.

Lost or Delayed Packages

Antavia’s Elegant Boutique works with third-party suppliers and shipping carriers to deliver orders. Occasionally, delays may occur due to carrier issues, weather, customs, holidays, or other circumstances outside our direct control.

If your tracking information indicates that your package was delivered but you cannot locate it, please check with household members, neighbors, and the shipping carrier. You may also contact us for assistance.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout. Please contact us immediately if you notice an error.

Once an order has been processed or shipped, we cannot guarantee that the shipping address can be changed. Antavia’s Elegant Boutique is not responsible for packages delivered to an incorrect address provided by the customer.